Looking for a job

Emilia Solis

@emiliasolis

Message

I am a bilingual medical office specialist skilled in patient support and administrative coordination.

United States

Message

What I'm looking for

I seek a new opportunity to work from home that align with my skills and available to enhance my experience with the organization.

I accurately document referral activities in EHR systems and maintain patient confidentiality while managing large queues of inbound and outbound calls; I am trained on IMW and MedEvolve and ensure HIPAA-compliant handling of patient information. I assist patients with scheduling and rescheduling appointments, answer insurance/referral questions, and update referral details to maintain data integrity for reporting and analytics.

Previously, I supported office clerical functions—reception, document creation, filing, and follow-up with physicians—while working in home health and call center environments. I bring strong customer service, communication, organizational skills, and bilingual proficiency in English and Spanish to roles that require accuracy, discretion, and calm problem-solving under pressure.

Experience

Work history, roles, and key accomplishments

Referral Specialist

Thurmond Eye Associaltes/ Magruder Eye Institute

Jan 2024 - Jul 2025 (1 year 6 months)

I managed inbound and outbound calls assisting patients with appointments, updating and entry of inbound referrals, following HIPPA/PHI guidelines, recording and updating entry notes to MedEvolve system, daily upload referrals to IMW system.

Customer Service Agent

Maximus Call Center

Sep 2023 - May 2024 (8 months)

Managed large volume of inbound calls. Assisted clients with questions and concerns regarding states govt. assistance such as SNAP, Medicaid, Medicare, etc. Daily entry notes to clients accts, followed HIPPA guidelines by following script for Human Health Services.

Office Receptionist

Aima Home Health

May 2022 - Sep 2023 (1 year 4 months)

General office duties such as take daily msgs and deliver to appropriate department. Filing medical charts of patients. Providing monthly reports of patients' updated active/inactive medical insurance. Daily reported to business manager. HIPPA guidelines always followed.