At US Embassy, Tegucigalpa, I supervise a team of Visa Assistants and manage day-to-day operations in the Non-Immigrant Visa Unit. I also manage visa appointment allotments through the Salesforce-Atlas database.
I enact White House and State Department priorities, advise U.S. Foreign Service Officers and Consular Managers on operational roadblocks, and suggest and implement solutions.
As a Special Citizen Services Assistant at US Embassy, Tegucigalpa, I assisted U.S. citizens abroad with services including passport renewals, notarial services, and repatriation assistance. I also collaborated in the repatriation of U.S. citizens during the COVID-19 pandemic.
At Delta Air Lines / Agencia Warren, I led an airport customer service operation and team of agents. Earlier, as a Consular Cashier at US Embassy, Tegucigalpa, I processed transactions and purchase orders and managed time and attendance reporting.
