EBEmigdio Batang
@emigdiobatang
IT professional with customer-focused technical support and authorization experience.
PhilippinesWhat I'm looking for
I am an IT graduate with hands-on experience in technical support and insurance intake roles across customer-facing and authorization environments. I have worked with Results CX, OPTUS Satellite Services, REVOLUT Money App, and AdaptHealth/QUIPT, delivering technical troubleshooting, customer service, and authorization support.
I bring a blend of technical knowledge from a Bachelor of Science in Information Technology and practical experience in insurance and support operations, emphasizing accuracy, timely case handling, and collaborative problem-solving to improve customer outcomes.
Experience
Work history, roles, and key accomplishments
Insurance Intake Specialist
AdaptHealth / Quipt
Jan 2024 - Jun 2025 (1 year 5 months)
Managed authorization and reauthorization processes for AdaptHealth/Quipt from January 2024 to June 2025, coordinating with providers and payers to secure authorizations.
REProvided technical and customer support for the Revolut Money App from February 2023 to October 2023, assisting users with account and app issues.
Technical Support
OPTUS Satellite Services
Jun 2022 - Jan 2023 (7 months)
Delivered technical support for OPTUS Satellite Services from June 2022 to January 2023, handling connectivity issues and customer inquiries.
Technical Support
Results Cx
Sep 2021 - May 2022 (8 months)
Provided technical support and customer service for Results Cx from September 2021 to May 2022, resolving user issues and maintaining service quality.
Insurance Staff
Unknown
Sep 2018 - Nov 2018 (2 months)
Performed insurance-related administrative duties and client support during a short-term placement from September to November 2018.
Education
Degrees, certifications, and relevant coursework
AMA Computer College Lipa - Balintawak
Bachelor of Science in Information Technology, Information Technology
2017 - 2021
Completed a Bachelor of Science in Information Technology program focused on IT concepts and practical skills from 2017 to 2021.
Alitagtag College
Associate in Computer Technology, Computer Technology
2015 - 2016
Completed an Associate in Computer Technology program covering foundational computer and technical skills from 2015 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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