At Baxter Americas Services, I lead a team of up to 23 professionals in Contract Commercial Operations, overseeing daily operations, workload allocation, training needs, and service delivery.
I develop and improve process flows, define operational metrics, and monitor SLA compliance. I also partner with the Commercial Team and customers on contract compliance, measurements, and finance reporting.
I support process transitions, transfers, and acquisitions through coordination, documentation, knowledge transfer, and team enablement. I maintain operational procedures and support readiness for SOX audit requirements.
Earlier at Baxter Americas Services, I supported P2P and T&E operations, process improvement, and transitions, including invoice processing, reconciliations, and customer support. I began my career in administrative coordination and documentation at Instituto Costarricense de Electricidad.
