Open to opportunities

Elysa Neal

@elysaneal

Message

Empathetic support leader specializing in crisis communication and de-escalation.

United States

Message

What I'm looking for

I seek a role where I can provide emotional support and crisis intervention, contributing to a compassionate team dedicated to helping others.

I am an empathetic and emotionally grounded support leader with five years of experience helping individuals navigate emotional distress caused by severe skin conditions. In my role as a Customer Service Team Lead and Chat Supervisor at Speer Laboratories, I have supported thousands of individuals facing depression, anxiety, and hopelessness.

My expertise lies in calm communication, crisis de-escalation, and guiding sensitive conversations through live chat and social platforms. I take pride in meeting people in their most vulnerable moments with compassion and patience, ensuring they feel safe and supported. I am now ready to leverage these skills in a crisis-centered setting as a 988 Chat and Text Counselor.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Team Lead

Current

Speer Laboratories

Jan 2019 - Present (7 years 5 months)

Led a high-performing remote team supporting individuals with severe skin conditions, providing emotional support through live chat, phone, and email. De-escalated high-stress interactions and trained chat agents in empathetic communication and professionalism.

Team Leadership Active Listening Real Time Documentation Problem Solving Social Media Management Customer Satisfaction Emotional Support