Open to opportunities

Elnur User

@elnuruser

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Scrum Master and Agile Coach specializing in banking, fintech and enterprise agile transformations.

Azerbaijan

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What I'm looking for

I seek a senior Agile role where I can drive enterprise-level transformations, coach leadership and squads, and deliver impactful digital banking products.

I am a Scrum Master and Agile Coach with 10+ years in IT project management across banking, insurance, consulting and product companies. I coach at enterprise level, implement LeSS and SAFe, lead cross-functional squads, and have a track record improving velocity and delivering high-impact digital banking products.

I led Agile transformations that increased team velocity by 63%, contributed to products generating multimillion-dollar revenue, and launched mobile and online banking with strong user adoption. I combine facilitation, stakeholder coaching (including C-level), and practical delivery experience to build sustainable agile cultures and measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Scrum Master / Agile Coach

Current

Pashabank OJSC

May 2024 - Present (1 year 9 months)

Integrated LeSS across cross-functional innovation squads and coached C-level and middle management to improve alignment and agile delivery using JIRA and collaborative frameworks.

LESS Agile Coaching Jira Facilitation Stakeholder Management Scrum Agile Transformation

Agile Delivery Lead

FXC Intelligence

Apr 2023 - May 2024 (1 year 1 month)

Led cross-functional teams to deliver high-quality products using Agile/SAFe practices, coached teams on LeSS and tracked project progress to meet deadlines and mitigate risks.

SAFe LESS Scrum Kanban Agile Coaching Project Tracking Risk Management

Agile Coach

RevaGroup.io

May 2023 - Dec 2023 (7 months)

Coached teams on Agile principles, developed an Agile maturity model, and fostered continuous improvement through ceremonies and team-building activities.

Agile Coaching Scrum Facilitation Continuous Improvement Team Building

Scrum Master / Agile Coach

Andersen Lab

Apr 2022 - Jun 2023 (1 year 2 months)

Implemented Agile/Scrum and SAFe practices for Allianz Insurance projects, mentored teams and introduced LeSS to improve efficiency and reduce time-to-market by 20%.

Scrum SAFe LESS Facilitation Mentoring Sprint Planning

Senior Scrum Master

ABB (The International Bank of Azerbaijan)

Jan 2020 - Feb 2022 (2 years 1 month)

Led multiple squads across mobile banking, corporate banking and data science, increasing team velocity by 63% and coaching teams that contributed over $3.5M in revenue in 2020.

Scrum Agile Coaching Impediment Removal

Senior Project Management Expert

Bank of Baku

Aug 2019 - Dec 2019 (4 months)

Maintained and improved digital banking products, led mobile app testing and delivered UX and functionality improvements aligned to the digital roadmap.

Project Management Digital Banking QA Testing Roadmapping Mobile Banking

Senior Customer Advisor

Conduent

Aug 2018 - Jul 2019 (11 months)

Provided technical phone support for smart devices, handled enquiries and client account updates while maintaining strong cross-cultural communication and customer relations.

Customer Support Technical Troubleshooting Account Management Communication

Digital Banking Specialist

AccessBank Azerbaijan OJSC

Nov 2013 - Mar 2018 (4 years 4 months)

Served as product owner for mobile banking, led digital product maintenance and launched online and mobile banking that achieved 75% of transactions online and $7M mobile sales in 2017.

Product Ownership Digital Banking Mobile Banking Product Development Analytics

Customer Service Specialist

AccessBank Azerbaijan OJSC

Mar 2013 - Nov 2013 (8 months)

Acted as liaison to improve customer service, resolved complaints, and supported customers via phone, email, and chat, leading to a promotion within nine months.

Customer Service Communication Process Improvement Ticketing

Merchandise Cashier

Anheuser-Busch Companies, LLC

Jun 2008 - Sep 2008 (3 months)

Provided customer-facing cashier services during a Work and Travel program, handling transactions and delivering quality guest service.

Cash Handling Customer Service Communication Time Management

Education

Degrees, certifications, and relevant coursework

University of Economics (UNEC Azerbaijan)

Master of Business Administration, Finance

2010 - 2013

Completed an MBA in Finance covering corporate finance, international finance, accounting, and business economics.

University of Trier

Master of Science, European Business Political Economy

2011 - 2012

Studied European Business Political Economy with focus on trade, environmental economics, energy markets and applied microeconometrics (incomplete program).