Ellen Munsaka Mutoloki

At The Cod Spot in Ras Al Khaimah, I manage client relationships and support a smooth, comfortable customer experience while assisting with daily operational tasks.

Previously at Financial Services International, I coordinated vendors, departments, and external stakeholders to improve procurement efficiency and support service delivery. I maintained accurate client and vendor databases, managed portfolios, and prepared structured reports for management decisions.

I bring hands-on experience delivering customer service across calls and emails, meeting SLAs, and translating customer and operational requirements into tailored support.

I also supported social media campaigns, SEO, content creation, and analytics at Media Key Marketing, collaborating with Chinese and Zambian teams on marketing execution.