Ellen Konde
@ellenkonde
Compassionate social work graduate skilled in community outreach and client support.
KenyaWhat I'm looking for
I am a Diploma-qualified social work and community development professional with hands-on experience in community outreach, psychosocial support, and program data management. I have worked on mental health projects, conducted home visits and assessments, and supported client reintegration into community services.
My background includes frontline customer service and sales support at a major telecom, where I met targets, trained customers on digital services, and managed regulatory customer processes. I combine strong communication, attention to detail, and record-keeping skills to deliver reliable, client-centered services.
I am motivated, team-oriented, and experienced in report writing, stakeholder reporting, and organizing peer-support awareness campaigns. I seek opportunities where I can contribute to mental health programs, community development initiatives, and client case management while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Volunteer Program Assistant
Save the Girl Child
Aug 2025 - Dec 2025 (4 months)
Collected program data and conducted home visits and assessments, created visual reports for stakeholders, provided basic counselling and psychosocial support, and prepared donor and management reports.
Social Work Attaché
Port Reitz Sub-County Hospital
May 2025 - Jul 2025 (2 months)
Supported mental health program planning and psycho-social rehabilitation, delivered substance abuse interventions and community outreach, and maintained patient records to track program impact.
SPCustomer Experience Executive
Safaricom Plc
Jan 2022 - Mar 2022 (2 months)
Promoted and cross-sold Safaricom products, handled SIM registration and replacements, and provided activation and after-service support for Pochi la Biashara, contributing to customer engagement and revenue growth.
Education
Degrees, certifications, and relevant coursework
Kenya Coast National Polytechnic
Diploma in Social Work and Community Development, Social Work and Community Development
2022 - 2025
Activities and societies: Community outreach, peer-support campaigns, event coordination
Diploma in Social Work and Community Development completed with practical attachments and community outreach experience.
Kasigau Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2017 - 2021
Activities and societies: Organized peer-support awareness campaigns
Completed Kenya Certificate of Secondary Education with involvement in leadership and peer-support activities.
Gede Primary School
Kenya Certificate of Primary Education, Primary Education
2009 - 2016
Completed Kenya Certificate of Primary Education providing foundational education prior to secondary studies.
Availability
Location
KenyaAuthorized to work in
Job categories
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