Open to opportunities

Elizabeth Kilonzo

@elizabethkilonzo1

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Entrepreneurial hospitality professional focused on customer experience and operations.

Kenya

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What I'm looking for

I am seeking a role where I can apply operations and customer-service expertise to improve guest experience, lead small teams, and drive business growth in a collaborative, service-focused environment.

I am a resourceful entrepreneur and operations leader with hands-on experience in hospitality, customer care, and small-business management.

As CEO of Eliso Doordrops, I led business operations, developed market-growth strategies, managed daily logistics, and oversaw team coordination and customer satisfaction.

My customer-care background includes handling inquiries and ensuring efficient service delivery at Cheche Pharmacy, and providing front-desk and guest services at Mang Hotels.

I bring strong communication, customer-service, and computer skills, supported by a Certificate in 21st Century Soft Skills from Honoris University School of 21st Century Entrepreneurship and Life Skills.

Experience

Work history, roles, and key accomplishments

Customer Care Agent

Cheche Pharmacy

Handled customer inquiries and provided professional support, ensuring efficient service delivery and accurate record maintenance.

Customer Service Record keeping Communication Problem Solving Computer Literacy

Chief Executive Officer

Eliso Doordrops

Led business operations, developed market growth strategies, and managed daily logistics while overseeing customer satisfaction and team coordination.