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Elizabeth Fagbesan

@elizabethfagbesan

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Technical Support Specialist with a passion for software development and quality assurance.

Nigeria

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What I'm looking for

Seeking a challenging role that leverages my technical expertise and passion for software development and quality assurance to drive customer satisfaction and business success.

As a detail-oriented and customer-focused Technical Support Specialist, I leverage my technical expertise to provide exceptional support to customers. With experience in software development, quality assurance, and technical support, I excel in troubleshooting technical issues, documenting customer interactions, and collaborating with teams to improve support processes.

My passion for software development and quality assurance drives me to continuously improve my technical skills and stay updated on industry best practices. I am proficient in a range of technologies, including Microsoft Office, Postman, PostgreSQL, and GitHub.

With a strong educational background in Computer Science and certifications in software testing, I am confident in my ability to provide high-quality support and contribute to the success of any organization.

Experience

Work history, roles, and key accomplishments

Current

Tier 1 Technical Support Specialist

Current

Unknown

Jan 2023 - Present (2 years 4 months)

Respond to customer inquiries, troubleshoot technical issues, document customer interactions, and provide exceptional customer service.

Customer Service Troubleshooting Technical Support Communication

Quality Assurance Intern

Kreativestorm

Feb 2022 - Jan 2023 (11 months)

Learned various testing types and tools, provided acceptance criteria for web app functionalities, and created and executed software test plans.

Quality Assurance Testing Collaboration

Software Tester

Wamiri Technologies

Jul 2022 - Jan 2023 (6 months)

Automated software test plans using Postman, Postgresql, and Locust, provided QA feedback for review retrospectives, and conducted company software testing and bug tracking.

Software Testing Automation Postman PostgreSQL Locust

Software Developer

Upfolio

Feb 2022 - Jan 2023 (11 months)

Collaborated with the IT unit on the company’s website, sorted and filtered media unit opportunities, and proficiently used MailChimp/Stack and debugging code.

Software Development Collaboration Mailchimp Debugging

Software Developer (Volunteer)

Upfolio

Feb 2022 - Jul 2022 (5 months)

Collaborated with the IT unit on the company’s website, sorted and filtered media unit opportunities, and proficiently used MailChimp/Stack and debugging code.

Software Development Collaboration Mailchimp Debugging

Student Intern

Information Technology and Media Services (ITeMS)

Jul 2021 - Nov 2021 (4 months)

Coordinated files, supported administrative needs, updated company website and social media channels, and developed applications with Flutter.

Administration Coordination Flutter

Student Intern

Information Technology and Media Services (ITeMS)

Jul 2021 - Nov 2021 (4 months)

Coordinated files, spreadsheets, and reports for various units, supported administrative needs, and updated company website and social media channels.

Administration Coordination Web Development Flutter