EFElizabeth Fagbesan
@elizabethfagbesan
Technical Support Specialist with a passion for software development and quality assurance.
NigeriaWhat I'm looking for
As a detail-oriented and customer-focused Technical Support Specialist, I leverage my technical expertise to provide exceptional support to customers. With experience in software development, quality assurance, and technical support, I excel in troubleshooting technical issues, documenting customer interactions, and collaborating with teams to improve support processes.
My passion for software development and quality assurance drives me to continuously improve my technical skills and stay updated on industry best practices. I am proficient in a range of technologies, including Microsoft Office, Postman, PostgreSQL, and GitHub.
With a strong educational background in Computer Science and certifications in software testing, I am confident in my ability to provide high-quality support and contribute to the success of any organization.
Experience
Tier 1 Technical Support Specialist
Unknown
Jan 2023 - Present (1 year 5 months)
Respond to customer inquiries, troubleshoot technical issues, document customer interactions, and provide exceptional customer service.
Software Tester
Wamiri Technologies
Jul 2022 - Jan 2023 (6 months)
Automated software test plans using Postman, Postgresql, and Locust, provided QA feedback for review retrospectives, and conducted company software testing and bug tracking.
Quality Assurance Intern
Kreativestorm
Feb 2022 - Jan 2023 (11 months)
Learned various testing types and tools, provided acceptance criteria for web app functionalities, and created and executed software test plans.
Software Developer (Volunteer)
Upfolio
Feb 2022 - Jul 2022 (5 months)
Collaborated with the IT unit on the company’s website, sorted and filtered media unit opportunities, and proficiently used MailChimp/Stack and debugging code.
Software Developer
Upfolio
Feb 2022 - Jan 2023 (11 months)
Collaborated with the IT unit on the company’s website, sorted and filtered media unit opportunities, and proficiently used MailChimp/Stack and debugging code.
Student Intern
Information Technology and Media Services (ITeMS)
Jul 2021 - Nov 2021 (4 months)
Coordinated files, supported administrative needs, updated company website and social media channels, and developed applications with Flutter.
Student Intern
Information Technology and Media Services (ITeMS)
Jul 2021 - Nov 2021 (4 months)
Coordinated files, spreadsheets, and reports for various units, supported administrative needs, and updated company website and social media channels.
Tech stack
Learn about the tools and technologies that Elizabeth likes to use.
Availability
Location
Nigeria
GhanaSalary expectations
Job categories
Interested in hiring Elizabeth?
You can contact Elizabeth and thousands of other talented remote workers on Himalayas.
Message ElizabethFind your dream job
Sign up now and join thousands of other remote workers who receive personalized job alerts, curated job matches, and more for free!
