At JTE Staffing Firm LLC, I assess startup operations and redesign workflows, reducing manual steps and handoffs by 20–30%. I also develop process maps and advise junior Business Analysts on process improvement and documentation.
At The International Information System Security Certification Consortium | ISC2, I served as Lead Business Analyst for the CMS Modernization project. I mapped customer touchpoints in Salesforce and translated business processes into requirements for pipeline visibility, customer progression tracking, and revenue forecasting.
At ISC2, I also supported the Certified in Cybersecurity (CC) Certification launch, website redesign, and Service Now decommission through the SDLC. I gathered and validated requirements, documented processes, and partnered with QA and technical teams on testing and release validation.
At Bisk Education, I evaluated COTS solutions and recommended solution architecture for a Digital Asset Management implementation, accelerating product delivery by 27%. Earlier, at World Wide Medical, I supported Salesforce CRM reporting and documented requirements for patient accounts, insurance verification, and coverage validation.
