Elizabeta Koceva Josifovska
@elizabetakocevajosif
Customer Success and Account Management at JK Travel Agency, where I manage travel offers, customer inquiries and award-winning tourism e-commerce.
North MacedoniaWhat I'm looking for
At JK Travel Agency, I manage marketing and sales for tourism products and services, guiding customers from inquiry to follow-up support. I identify their needs, present suitable offers and look for additional sales opportunities.
I coordinate with hotels, suppliers and international partners to resolve booking and service issues. I also plan digital campaigns and update website and e-commerce content; JK Travel Agency won Best Tourism E-commerce Store at the E-commerce Awards North Macedonia two consecutive years.
Earlier, I worked in television and online media, including as Editor-in-Chief at HDTV Mega and as a Journalist at A1 Television. I'm seeking remote opportunities in Customer Success, Account Management, Client Relations or Sales & Marketing in an international environment.
Experience
Work history, roles, and key accomplishments
Marketing & Sales Manager
JK Travel Agency
Jan 2018 - Present (8 years 8 months)
Lead day-to-day marketing and sales activities for tourism products and services, combining customer communication with commercial and promotional responsibilities. Manage customer inquiries, coordinate with partners, and execute digital marketing campaigns.
Editor-in-Chief
HDTV Mega
Jan 2014 - Dec 2017 (3 years 11 months)
Led editorial organization and team coordination, managed daily priorities and ensured timely delivery of news and TV content. Hosted and edited programmes and coordinated commercial advertising arrangements with clients.
Journalist & TV Host
RTV Orbis
Jan 2013 - Dec 2014 (1 year 11 months)
Hosted morning, entertainment and children's programmes and managed YouTube content.
Journalist
A1 Television
Jan 2008 - Dec 2011 (3 years 11 months)
Worked on entertainment and morning programmes and contributed to website editing and digital content.
Editor-in-Chief, Internet Portal
DPTU Klub Sport 77 / Setaliste.com.mk
Managed online news content and daily editorial workflow; negotiated advertising opportunities with business clients.
Education
Degrees, certifications, and relevant coursework
Ss. Cyril and Methodius University
Higher Graduate Journalist, Journalism Studies
Higher Graduate Journalist / Journalism Studies at Ss. Cyril and Methodius University in Skopje, North Macedonia.
Tech stack
Software and tools used professionally
Availability
Location
North MacedoniaAuthorized to work in
Salary expectations
Job categories
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