Elisa Tanizawa

Leads multidisciplinary teams, organizes operations, and defines priorities and project governance. Conducts internal and external communication projects, multichannel campaigns, marketing initiatives, and CRM, translating business objectives into well-structured strategies.

Consultant for marketing agency, creating websites (WordPress and Wix), managing and automating social media (RD Station, MLabs), creating content for social engagement, email marketing, landing pages, institutional presentations, and graphic design.

Managed the marketing and communication area, reporting directly to the board. Coordinated events and workshops, prepared institutional presentations and projects, managed communication plans for Citizen Service Centers, measured results, and conducted satisfaction surveys.

Planned and executed promotional campaigns, conducted research, created layouts, hired suppliers, followed up on actions, and reported results. Managed marketing budget and institutional marketing activities.

Worked with CRM tools and database updates. Acted in trade marketing, developing incentive campaigns and setting up displays.

Three years of experience in administrative, reception, and commercial areas in a multinational company. Handled public service, general administration, incoming and outgoing documents, national and international calls (PABX), and created programs for call organization. Also worked in foreign trade, export/import, international negotiations, and commission control.

Pós-graduação Lato Sensu em Conflict Management, concluída em outubro de 2024.

Curso de atualização em Mídia Social, concluído em 2017.

Pós-graduação em Gestão de Comunicação e Marketing, concluída em 2011.

Bacharelado em Relações Públicas, Publicidade e Comunicação Aplicada, concluído em 2010.