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Eligio De Jesus

@eligiodejesus

BPO Operations & Quality Lead at Advensus who improved service consistency and strengthened compliance across multiple accounts.

Dominican Republic

Message

What I'm looking for

I'm open to opportunities across operations, quality management, compliance, and marketplace-focused roles.

At Advensus, I progressed across Customer Service, Sales, Expeditor, Quality Assurance, and Team Lead roles. I supervised customer service and sales representatives, monitored KPIs, and evaluated customer interactions for quality and compliance.

At Focus Camera, I managed listings across Amazon Seller Central and Walmart Seller Central. I improved organic search visibility through SEO optimization and helped protect brand pricing integrity by ensuring compliance with MAP policies.

At Instantly.ai, I manage B2B email outreach campaigns and account infrastructure. I monitor deliverability, conduct A/B testing, and help improve campaign stability while ensuring compliance with GDPR and CAN-SPAM regulations.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Instantly.ai

Aug 2023 - Present (3 years 2 months)

Contributed to improved campaign stability and regulatory compliance across multiple client accounts.

● Manage B2B email outreach campaigns and account infrastructure.
● Monitor deliverability and improve inbox placement performance.
● Conduct A/B testing to increase open and response rates.
● Ensure compliance with GDPR and CAN-SPAM regulations.
● Maintain domain health and sender reputation.
●

Marketplace Operations & Revenue Optimization Specialist

Focus Camera

Apr 2022 - Jun 2023 (1 year 2 months)

Strengthened marketplace presence and protected brand pricing integrity.

● Managed product listings across Amazon Seller Central and Walmart Seller Central.
● Improved organic search visibility through SEO optimization.
● Enhanced product rankings using keyword and backend data strategies.
● Ensured compliance with Minimum Advertised Price (MAP) policies.
● Reduced listing inconsistencies and cat

BPO Operations & Quality Lead

Advensus

Jul 2016 - Jun 2023 (6 years 11 months)

Progressed across Customer Service, Sales, Expeditor, Quality Assurance, and Team Lead roles within a high-volume BPO environment.

● Supervised frontline customer service and sales representatives.
● Monitored KPIs, and delivered structured coaching sessions.
● Managed escalations and complex customer cases.
● Improved service consistency through performance feedback.
● Evaluated customer interac

Education

Degrees, certifications, and relevant coursework

Coursera

Google Project Management, Project Management

2024 -

Develop critical skills including effective communication, strategic planning, stakeholder management, risk assessment, resource allocation, and project execution.

To utilize diverse project management tools and methodologies, empowering you to efficiently lead and deliver successful projects.