Open to opportunities

Elias User

@eliasuser7

Message

I’m a technical consultant and CAD/CAM specialist helping dental and manufacturing teams adopt digital workflows.

Zimbabwe

Message

What I'm looking for

I’m looking to help international B2B teams succeed with CAD/CAM, dental milling, and digital manufacturing—through remote support, hands-on troubleshooting, and effective online training focused on workflow optimization and measurable efficiency gains.

I’m a Technical Consultant, Trainer, and CAD/CAM Specialist with over seven years of experience supporting customers, dealers, and international partners in dental technology and manufacturing. I specialize in remote technical support, CAD/CAM workflows, digital manufacturing solutions, troubleshooting, and process optimization—so teams can implement modern technology with confidence.

As Founder and Technical Consultant at Esitec LLC, I provide international B2B technical services, remote support, online training, and workflow consulting. Previously, I led dental milling technology operations at Denseo GmbH and trained users and dealers at imes-icore GmbH, where I supported 160+ dealers worldwide through remote assistance and on-site training while improving dealer workflows, service quality, and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Founder & Technical Consultant

Current

Esitec LLC

Sep 2025 - Present (9 months)

Provide international B2B technical consulting and remote CAD/CAM support for dental technology and manufacturing clients. Deliver online training and troubleshoot issues to help customers implement and optimize digital production workflows.

Remote Technical Support CAD CAM Workflow Consulting Additive Manufacturing Troubleshooting Workflow Optimization Technical Documentation B2B Customer Success

Head of Dental Milling Technology

Denseo GmbH

Jun 2024 - May 2025 (11 months)

Managed technical operations for dental milling technology, including maintenance, troubleshooting, and optimization of dental production systems. Supported CAD/CAM workflows with Exocad and provided technical support across Stratasys PolyJet, Raise, and Bambu Lab printing systems.

Milling Technology Exocad Support Technical Troubleshooting Additive Manufacturing

Technical Trainer (After Sales)

Imes-Icore GmbH

Jun 2023 - May 2024 (11 months)

Planned and delivered technical training for users, experts, and international dealers on CAD/CAM technologies. Supported 160+ dealers worldwide via remote assistance and on-site training, and implemented validation processes to improve service consistency and customer satisfaction.

Technical Training On Site Training Training program development Customer Satisfaction

Service Technician and Trainer

Imes-Icore GmbH

Jan 2021 - Jul 2023 (2 years 6 months)

Provided technical support, troubleshooting, maintenance, and installation services for dental milling machines through remote and on-site assistance. Trained customers and dealers from basic to advanced applications while supporting machine performance and production workflow optimization.

Dental Milling Machines Technical Troubleshooting Remote Technical Support Customer Training Workflow Optimization Technical Documentation