Eliana Lujan
@elianalujan
Bilingual e-commerce and operations coordinator delivering fast, customer-focused support and efficient order fulfillment.
United StatesWhat I'm looking for
I’m a bilingual operations and e-commerce professional with over 6 years of experience in customer support, logistics, order fulfillment, wholesale sales, and business operations. I’ve built strong customer relationships by managing communication through WhatsApp and email, answering product and order questions, and providing timely account support.
In my current work, I manage day-to-day operations for a high-volume wholesale and e-commerce fragrance business, coordinating shipments, order processing, tracking, inventory coordination, and client inquiries. I maintain efficient operational workflows, support sales growth and customer satisfaction initiatives, and help drive retention and online promotions through social media—thriving in fast-paced environments while balancing multiple priorities.
Experience
Work history, roles, and key accomplishments
Operations & E-Commerce Coordinator
Best Perfumes Miami
Jan 2019 - Present (7 years 5 months)
Managed day-to-day operations for a high-volume wholesale and e-commerce fragrance business, coordinating shipments, order processing, tracking, and inventory/logistics workflows. Supported wholesale customers, handled customer inquiries, maintained operational fulfillment processes, and assisted with sales growth and customer retention initiatives.
Remote Customer Support Specialist
Aromas Quality Perfumes
Managed customer communication through WhatsApp, email, and online platforms, providing product information and order/account support. Coordinated order processing, fulfillment, shipment updates, and online promotions to support day-to-day e-commerce operations in a fast-paced remote environment.
Customer Support & E-Commerce
Aromas Quality Perfumes
Managed customer communication across WhatsApp, email, and online platforms, providing product information and order/account support. Coordinated order processing and fulfillment, shipment updates, inventory coordination, and online promotions to support e-commerce operations.
Education
Degrees, certifications, and relevant coursework
Eliana hasn't added their education
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Location
United StatesAuthorized to work in
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Skills
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