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Elena LulchevaEL
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Elena Lulcheva

@elenalulcheva

Learning experience designer at SoftServe who owned a global educator programme for 2,000+ participants across EMEA and LATAM.

Bulgaria
Message

At SoftServe Inc., I designed and delivered end-to-end learning initiatives, from training needs analysis through evaluation. I wrote storyboards and assessments aligned to learning objectives, and used Kirkpatrick evaluation data to improve courses.

I owned a global educator development programme for 2,000+ participants across EMEA and LATAM, setting its learning roadmap, KPIs and quarterly milestones. I also designed and ran 40+ learning sessions and community events per year, and increased onboarding sessions for new educators 2.5x within one year.

At Eduxo, I’m building a learning and capacity-building strategy for a remote volunteer team, including onboarding with structured progression and engagement milestones. My approach draws on an MA in Organisational and Social Psychology and experience designing volunteer and civic learning programmes.

Experience

Work history, roles, and key accomplishments

SoftServe Inc. logoSI

Global Educators' Community Manager

SoftServe Inc.

Aug 2024 - Feb 2026 (1 year 6 months)

Owned a global educator development programme for 2,000+ participants across EMEA and LATAM, setting the learning roadmap, KPIs and quarterly delivery milestones. Grew active member participation by 15% and increased onboarding sessions for new educators 2.5x within one year.

IREX logoIR

Community Engagement Exchange Fellow

Dec 2022 - Dec 2023 (1 year)

Selected for a year-long global leadership programme on civic engagement, DEI and community-driven programme design. Supported talent development programme delivery at Emerge America, New Jersey.

Education

Degrees, certifications, and relevant coursework

AR

Axel Ritterhouse

Certification, AI Fundamentals

2025 - 2025

Completed a certification in AI 101: Fundamentals for Managers & Leaders.

British Council logoBC

British Council

Certification, Leadership for Gender Equality

2024 - 2024

Completed a certification in Leadership for Gender Equality.

George Mason University logoGU

George Mason University

Certification, Leadership and Civic Engagement

2023 - 2023

Completed a certification in Leadership and Civic Engagement Academy.

YC

Yu-kai Chou

Certification, Gamification & Behavioural Design

2022 - 2022

Completed a certification in Gamification & Behavioural Design.

New Bulgarian University logoNU

New Bulgarian University

Master of Arts, Organisational and Social Psychology

2019 - 2021

Pursued a Master of Arts in Organisational and Social Psychology, focusing on how adults learn and organizational behavior.

SY

Syncro

Certification, Gamification

2019 - 2019

Completed a Gamification Course.

Plovdiv University Paisii Hilendarski logoPH

Plovdiv University Paisii Hilendarski

Bachelor of Arts, Psychology

2015 - 2019

Earned a Bachelor of Arts in Psychology, building a foundation in psychological principles and research methods.

CD

Center Education for Democracy

Certification, Train the Trainer

2018 - 2018

Completed a Train the Trainer certification.

Tech stack

Software and tools used professionally

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