Elena Galván Flores
@elenagalvnflores
Collections analyst specializing in credit management, debt recovery, and process improvement.
MexicoWhat I'm looking for
I am a results-driven collections analyst with hands-on experience managing large account portfolios and improving collection outcomes. At Siemens I manage over 1,000 accounts valued above $10M and led initiatives that reduced delinquency rates by 15%.
I have a strong track record across global organizations including HP, Poly, and Siemens, with experience in negotiating settlements, coordinating with third-party agencies, and using SAP, Oracle, and Salesforce for reconciliation and reporting. I also led a customer support team of 10, developed SOPs, and implemented process improvements to increase efficiency.
I bring bilingual communication skills in English and Spanish, proficiency in analytics tools like OBIEE and Power BI, and a focus on optimizing collections processes, minimizing delinquencies, and mentoring teams to deliver measurable financial results.
Experience
Work history, roles, and key accomplishments
Collections Analyst
Siemens
Jun 2024 - Present (1 year 7 months)
Manage a portfolio of 1,000+ accounts valued at over $10M, implementing processes that reduced delinquency rates by 15% and improving cash flow via cross-functional collaboration.
HELocated and negotiated resolutions for delinquent accounts, implemented processes that improved collection efficiency and maintained accurate records to reduce delinquency.
PIC Support Analyst
Poly
Oct 2020 - Oct 2021 (1 year)
Processed customer claims across AMER, EMEA, and APAC, performed 3-way validations and reconciliations using Oracle and ERP tools, and supported pricing and discrepancy resolution projects.
Sales & Customer Support Manager
E-hound Media
Oct 2017 - Oct 2020 (3 years)
Managed a team of 10 customer service reps, implemented SOPs and CRM processes, recruited and trained staff, and produced weekly reports on sales and import activity to senior management.
Education
Degrees, certifications, and relevant coursework
Universidad Humanitas
Business Degree, Business Administration
Completed studies in business administration related subjects with emphasis on client care coordination and channel revenue tools.
Availability
Location
MexicoAuthorized to work in
Social media
Job categories
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