Open to opportunities

Elena Camelia Dinoiu

@elenacameliadinoiu

Fraud Investigation Analyst specializing in transaction analysis, identity verification, and SQL-driven investigations to prevent fraud.

Romania

Message

What I'm looking for

I’m looking to deepen my fraud investigation work—analyzing transaction patterns with SQL, reviewing chargebacks, and handling identity fraud cases—while partnering with legal, compliance, and risk teams to improve prevention processes and incident outcomes.

I’m a fraud investigation professional with more than 12 years of experience in fraud detection, transaction analysis, identity verification, and operational incident coordination within telecom and global technology environments. I investigate complex fraud scenarios by reviewing large volumes of transactions, identifying suspicious behavioral patterns, and supporting fraud prevention strategies.

In my current role, I investigate fraud impacting accommodation listings, customer accounts, and financial transactions, using SQL queries to extract and review relevant data. I handle escalated, legally sensitive cases, perform chargeback and payment analysis, document findings for compliance needs, and collaborate with legal, compliance, and risk teams to improve internal detection processes.

Experience

Work history, roles, and key accomplishments

Current

Fraud Analyst

Current

Infosys

Jan 2022 - Present (4 years 6 months)

Investigate complex fraud scenarios affecting accommodation listings, customer accounts, and financial transactions. Use SQL to extract and review transaction/account data, handle escalated cases, perform chargeback and payment reviews, and document findings for compliance and legal follow-up.

Fraud Investigation Fraud Detection Transaction analysis SQL Identity Verification Chargebacks Case Investigation Compliance Documentation Process Improvement Microsoft Office Customer Escalation

Incident Manager

Accenture

Dec 2020 - Jan 2022 (1 year 1 month)

Coordinated resolution of high-priority operational incidents impacting customer services and internal platforms. Served as the main coordination point between technical and operations teams, produced incident summaries/reports for management, and monitored recurring incident trends to suggest operational improvements.

Incident Management Operational Coordination Stakeholder Management Incident Tracking Incident Reports Operational Reporting Process Improvement

Senior Fraud Analyst

Vodafone Group

Oct 2016 - Dec 2020 (4 years 2 months)

Investigated telecom-related fraud including identity fraud, credit abuse, and suspicious account activity. Reviewed legal complaints/police reports and internal fraud alerts, prepared fraud monitoring reports, and evaluated fraud-related financial exposure to propose preventive actions.

Credit Abuse Investigation Suspicious Activity Reports Fraud Monitoring Fraud Alerts Review Financial Exposure Analysis

Fraud & Identity Verification Specialist

RCS & RDS

Nov 2015 - Oct 2016 (11 months)

Verified customer identity documents and ensured SIM registration compliance with legal requirements. Investigated discrepancies in customer registration data, escalated high-risk cases for further review, and maintained accurate records of verification and investigation outcomes.

Identity Verification & Compliance SIM Registration Compliance Case Documentation Record keeping

Customer Service Representative

Teleperformance

Jun 2010 - Jan 2013 (2 years 7 months)

Handled high volumes of customer inquiries via phone and digital channels. Resolved billing questions and service/product requests while ensuring compliance with internal procedures and service quality standards.

Customer Support Billing Product Request Handling Phone Support Digital Support Service standards

Santa's Helper for Kids in Need

Vodafone Foundation Romania

Jan 2017 - Present (9 years 6 months)

Volunteer role supporting kids in need as Santa's Helper through Vodafone Foundation Romania.

Education

Degrees, certifications, and relevant coursework

Mihail Sadoveanu National College

High School Diploma (Baccalaureate), Spanish Bilingual Program

Completed the Bucharest Spanish Bilingual Program and earned a High School Diploma (Baccalaureate). The program focused on advanced Spanish language studies, communication, and cultural competencies, with Spanish as a specialization subject.