At Concentrix, I conducted AML investigations by analysing customer profiles and reviewing potentially suspicious transactions. I investigated transaction monitoring alerts to identify unusual activity and potential money laundering indicators.
I performed KYC, CDD, and EDD reviews to assess customer risk and verify customer information. I applied AML regulations, financial crime typologies, and internal compliance procedures while meeting investigation deadlines and quality standards.
At CGS România, I interacted with international customers by phone and through internal systems, identified their needs, and provided solutions. My psychology studies and Personal Development Counselor Course have also developed my understanding of individual needs and personal development.
