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Eleazar Soliman

@eleazarsoliman

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E-commerce SEO and front-end data analyst optimizing site visibility.

Philippines

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What I'm looking for

I seek a hands-on role improving e-commerce visibility through front-end SEO, CMS content mapping, and data-driven optimization within a collaborative, growth-oriented team.

I am an SEO and E-commerce Data Analyst specializing in front-end structure, CMS-driven content mapping, and technical SEO audits to boost website visibility, traffic, and engagement.

I have applied these skills at an e-commerce retailer, conducting front-end SEO audits, managing product categorization, internal linking, Shopify integrations, and image optimization while generating performance reports using Google Sheets, Looker, and Microsoft Excel.

My background includes logistics and customer service roles—dispatch, order-flow management, and shipping expertise—that strengthen cross-functional coordination and ensure reliable fulfillment and improved customer experiences.

Experience

Work history, roles, and key accomplishments

E-Commerce Merchandising Analyst

Flipshop

Aug 2024 - Aug 2025 (1 year)

• Conducted comprehensive frontend SEO audits for Flip's e-commerce platform, utilizing Flip-Magic CMS OS (Flip's proprietary software).
• Managed product categorization, descriptions, internal linking, Shopify linking, and image optimization to enhance visibility and engagement.
• Generated reports using Google Sheets, Looker, and Microsoft Excel to track performance and insights.

CMS Shopify Product Merchandising Internal Linking Google Sheets Looker Excel

Customer Service Logistics Specialist

Sherpa Delivery

Jun 2023 - Jun 2024 (1 year)

• Coordinated order flow and monitored driver tracking to ensure timely deliveries.
• Allocated delivery jobs via Sherpa's platform by making outbound calls to drivers, tracking progress, and resolving delays or failed deliveries to
ensure service reliability.
• Tracked key metrics like DIFOT (Delivery In Full, On Time) to optimize delivery performance and resolve issues.

Dispatch Coordination Driver Tracking Order Flow Coordination Outbound Calling Delivery Operations Problem Solving Client Communication Process Improvement

Subject Matter Expert

United Parcel Service

Dec 2021 - Apr 2022 (4 months)

• Served as the primary Subject Matter Expert on UPS shipping services, enhancing team knowledge and efficiency.
• Handled escalated calls and complex inquiries, ensuring swift resolutions and improved customer satisfaction.
• Coordinated directly with UPS local warehouses to streamline shipping processes and address exceptions effectively.

Escalation Management Claims Handling Customer Support Training CRM

Customer Service Representative

United Parcel Service

Aug 2020 - Dec 2021 (1 year 4 months)

• Responded to customer inquiries via chat, email, and phone, ensuring timely and accurate information on shipping status and delivery timelines.
• Investigated and resolved issues related to delayed, lost, or damaged shipments by collaborating with operations teams.
• Enhanced customer satisfaction through effective communication and problem-solving.

Customer Service Chat Support Email Support Shipment Tracking Communication Skills Time Management