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ELAINE SUGGS

@elainesuggs

Senior police administrative aide and customer support professional skilled in communication, scheduling, and de-escalation.

United States

Message

What I'm looking for

I’m looking for a role where I can support teams with accurate, proactive communication—handling records, scheduling, and customer inquiries—while de-escalating issues and maintaining a consistently positive customer experience.

I’m a motivated Senior Police Administrative Aide who assists supervisors with whatever is needed to keep operations running smoothly. I review records to determine warrants across states, prepare cases for judicial review, and support day-to-day office needs with accuracy and urgency.

In my previous roles, I managed scheduling and notifications, handled traffic-related notifications, assigned overtime, and reviewed/approved days off based on precinct coverage. I also bring customer-focused experience—from retrieving and delivering customer orders to resolving insurance policy questions—so I can respond quickly, de-escalate conflicts, and maintain a positive customer experience.

Experience

Work history, roles, and key accomplishments

Current

Senior Police Administrative Aide

Current

City of New York (NYPD)

Jan 2024 - Present (2 years 6 months)

Assisted the Sergeant on duty with daily needs. Read “raps” to determine whether defendants had warrants and printed cases for the judge to decide whether custody would continue.

Case Processing Criminal Records Review Attention To Detail Administrative Support

Police Administrative Aide

City of New York (NYPD)

Jan 2018 - Jan 2020 (2 years)

Placed alarms related to stolen cars, lost/stolen license plates, and weapons. Printed accident reports, processed complaint reports for the public, assisted officers with their reports, and entered reports into the system.

Administrative Records Entry Attention To Detail Accuracy Accident Report Handling

Customer Service Clerk

Amazon

Jan 2017 - Jan 2018 (1 year)

Retrieved customer orders to fulfill deliveries and stocked shelves. Helped work with other companies (e.g., Bose) to promote and sell products on Amazon through the Treasure Truck.

order fulfillment Stocking Promotion Attention To Detail

Commercial Binding/Renewal Clerk

Morstan General Agency

Jan 2008 - Jan 2017 (9 years)

Evaluated insurance policies and analyzed damages to determine coverage while assisting brokers in correcting errors on clients’ policies. Processed endorsements, generated broker statements, and accepted and processed payments from brokers, while assisting clients with their questions and concerns.

Coverage Analysis Damage Assessment Endorsement Processing Payment Processing client support Attention To Detail