Ekta User

I’m a Business Operations & Data Analyst with 3+ years of experience optimizing banking processes using data analytics and workflow improvements. In my work, I focus on performance tracking, operational visibility, and cross-functional coordination to turn insights into measurable outcomes.

At HDFC Bank Ltd., I processed and analyzed 200+ home loan applications monthly while ensuring RBI and audit compliance. I reduced loan processing turnaround time by 15% by identifying workflow bottlenecks and coordinating with credit, legal, and technical teams, and I increased loan conversion rates by 10% using customer data insights and process improvements.

I built Excel dashboards to track disbursement and TAT metrics, improving decision visibility for stakeholders. I also maintained audit-ready documentation resulting in zero compliance findings and improved operational data accuracy to 99% through validation and system updates.

Alongside operations work, I use SQL, Power BI, and Excel to analyze operational datasets and identify inefficiencies—whether through dashboarding or funnel/drop-off analysis. Currently, I’m working as a Data Annotator (Freelancer) to support AI/ML model training, ensuring 95%+ accuracy and consistency through quality control.