EKS ClearBooks
@eksclearbooks
I support accurate bookkeeping, reconciliations, and QuickBooks/Xero workflows with a quality-focused customer service background.
PhilippinesWhat I'm looking for
I've supported healthcare customer service operations at Alorica, Expert Global Solutions, and APAC Customer Service, helping teams improve service quality and resolve provider inquiries.
At Alorica, I conduct call reviews and document evaluation findings to identify coaching needs and support customer satisfaction goals. My quality evaluations helped the program meet its 90% CSAT target and exceed its 92% aspirational goal.
Previously, I monitored calls, evaluated performance using provider survey results, and provided outbound support to resolve issues. I also handled eligibility information, insurance benefit quotes, authorization guidance, claim review, and reprocessing while consistently meeting QA standards.
I'm Intuit Bookkeeping Certified, QuickBooks Certified Level 2, and Xero Certified at associate and professional levels. I'm pursuing opportunities where I can apply bookkeeping, account reconciliation, reporting, invoicing, and document-management skills.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
Alorica
Jun 2016 - Present (10 years 2 months)
Conducted call reviews and documented evaluation findings to identify coaching needs and drive performance improvement. Supported customer satisfaction goals through quality evaluations that helped the program meet the 90% CSAT target and exceed the 92% aspirational goal.
Service Recovery Specialist
Expert Global Solutions
Jul 2012 - May 2016 (3 years 10 months)
Monitored calls, evaluated performance using provider survey results, and handled outbound provider support to resolve issues and maintain service standards. Contributed to service recovery efforts that helped exceed the 94% aspirational CSAT goal and improve customer satisfaction outcomes.
Customer Care Specialist
APAC Customer Service
Nov 2007 - Jun 2012 (4 years 7 months)
Provided eligibility information, insurance benefit quotes, and authorization guidance to healthcare providers, while supporting claim review and reprocessing to resolve inquiries efficiently. Consistently met QA audit standards and earned top performer recognition for quality and accuracy.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Bachelor of Science, Clinical Psychology
Bachelor of Science in Clinical Psychology degree from the Polytechnic University of the Philippines.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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