Open to opportunities

Ekaterina Vlahova

@ekaterinavlahova

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Trilingual project management student with extensive customer service experience.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my project management skills and customer service experience in a dynamic environment that values growth and collaboration.

I am currently pursuing a Bachelor's degree in Project Management at Broward College, where I maintain a GPA of 3.81. My education has equipped me with a solid foundation in business principles, accounting, and public speaking, which I apply in my professional endeavors.

With over a decade of experience at Hard Rock Casino, I have honed my skills in customer service and financial management. As a Dealer and Supervisor, I excelled in delivering exceptional service in a fast-paced environment while ensuring compliance with gaming regulations. My previous role as an Assistant Account Manager at Cosmo Swin further developed my abilities in budgeting, forecasting, and client account management.

Experience

Work history, roles, and key accomplishments

Current

Dealer / Supervisor

Current

Hard Rock Casino

Oct 2010 - Dec 2024 (14 years 2 months)

Delivered exceptional customer service in a fast-paced gaming environment. Maintained accurate game accounting and ensured compliance with gaming regulations. Managed payouts and financial balancing while supporting casino operations.

Customer Service Financial Balancing Payouts

Assistant Account Manager

Cosmo Swin

Jan 2019 - Feb 2021 (2 years 1 month)

Supported senior account managers with budgeting, forecasting, and financial statement preparation. Ensured accuracy in client account management and resolved financial discrepancies in a timely manner.

Budgeting Forecasting Financial Statements Account Management