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Rawusung Bukata Zechariah

@rawusungbukatazechar

Data Analyst at ENTERPRISE BUSINESS INFORMATION SYSTEMS, analyzing loan repayment metrics and reporting on customer behavior.

Nigeria

Message

At ENTERPRISE BUSINESS INFORMATION SYSTEMS, I analyze customer interaction data for FGN MSME Loan, Presidential Grant, TISSF, and RAPID Loan programs. I track repayment metrics and overdue accounts, and generate weekly reports on call volumes, resolution rates, and customer satisfaction.

My data analytics projects include an interactive Excel dashboard that identified the top 10 salespersons contributing over 60% of revenue, and a Power BI dashboard exploring survey data from data professionals. I use Excel, SQL, and Power BI for analysis, reporting, and visualization.

Experience

Work history, roles, and key accomplishments

Current

Contact Center Executive

Current

Enterprise Business Information Systems

Dec 2024 - Present (1 year 10 months)

Analyzing customer interaction data for loan programs, tracking repayment metrics, and generating weekly performance reports on call volumes and resolution rates.

Excel Data Analysis Reporting Customer Data Loan Repayment Metrics performance reporting

Customer Service Representative

Daggo Africa Limited

Mar 2024 - Dec 2024 (9 months)

Tracked and analyzed sales conversion rates, order fulfillment metrics, and customer engagement data. Maintained records in Excel and generated reports on delivery partner efficiency.

Excel Sales Conversion Order Fulfilment Customer Engagement Reporting

Customer Service Representative

MoMo PSB

Jan 2022 - Dec 2023 (1 year 11 months)

Monitored and analyzed transaction data to identify suspicious patterns and prevent fraud. Tracked performance metrics and generated reports on failed transactions and account upgrades.

Transaction Data Analysis Fraud Prevention CRM Performance Metrics Reporting