Efthymia Psatha

Served as an expert in the international protection process, applying SOPs and humanitarian legislation to cases while conducting COI research and drafting formal opinions to support decisions.

Managed digital coordination between the R.I.C. and external bodies, held minutes and coordinated weekly site management meetings, and prepared MoUs to ensure administrative compliance.

Operated an independent Pilates teaching business managing client acquisition, scheduling, multilingual instruction (DE/EN/EL), and organising small retreats while maintaining client retention.

Provided front-line customer service and complaint resolution in a high-pressure hospitality environment, maintaining service quality and teamwork during peak periods.

Maintained financial records, ensured audit readiness through meticulous documentation, performed database backups, and provided analytical support for financial decisions.

Managed schedules and digital records, produced professional documentation using advanced word processing and Excel, and supported presentations and communications under pressure.

Performed hands-on accounting functions including data reconciliation, entry verification, and documentation preparation while ensuring accuracy and confidentiality.

Delivered customer-focused sales and product promotion, handled high-traffic periods while maintaining service quality and building client rapport.

Completed EUAA technical trainings on interview and assessment techniques, COI research and drafting, and regulatory compliance.

Completed pedagogical training covering teaching methodologies and related pedagogical competencies.

Undertook intercultural education training focused on teaching students with refugee and migration backgrounds.

Completed a 40-hour humanitarian mediation induction training focused on conflict resolution, dialogue facilitation, and interpersonal communication.

Completed Pilates trainer training covering teaching methodology, applied anatomy, and client acquisition/retention for practical Pilates instruction.

Completed a degree in National Economics, Development and International Relations with coursework in international/european relations, accounting, and macro/microeconomic theory.