Open to opportunities

Edwin User

@edwinuser2

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Software engineer and AI automation founder building production-grade client solutions.

Ghana

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What I'm looking for

I’m looking for a role where I can build and ship reliable products—combining software engineering with AI automation—while partnering with stakeholders to deliver measurable outcomes, maintain uptime/SLA discipline, and grow from technical ownership to broader leadership.

I’m a versatile software engineer and solo founder who conceived, built, and launched DualProfile—a monetised, production-grade Chrome extension live on the Chrome Web Store—end-to-end, from full-stack engineering to backend infrastructure, payment integration, and go-to-market execution.

My background blends AI workflow automation with operational discipline: I’ve built an AI messaging pipeline using n8n and the OpenAI API, and I’ve delivered structured, audit-ready compliance work as an IT Compliance Associate at KPMG Ghana. I also handled high-availability telecom and IT operations, using KPI dashboards and SLA-driven incident response to maintain service continuity.

I bring hands-on technical depth, clear executive communication, and the ability to iterate quickly on real user feedback—while protecting reliability, uptime, and compliance. I’m at my best driving complex projects, supporting cross-functional teams, and engaging directly with clients and stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Automation Engineer

Current

Independent Project

Jan 2024 - Present (2 years 4 months)

Designed an AI messaging pipeline using n8n and the OpenAI API with WhatsApp Business API to classify messages and route automated responses for business clients. Reduced manual response overhead and enabled scalable workflows with LLM integration and no cloud dependency.

N8n OpenAI API WhatsApp Business API Message Classification Prompt Engineering LLM Integrations Workflow Orchestration Routing

Current

Founder & Lead Developer

Current

DualProfile

Jan 2024 - Present (2 years 4 months)

Conceived and shipped DualProfile, a monetised Chrome extension (dual WhatsApp identity manager), handling full-stack development, Convex backend, and Lemon Squeezy payments. Secured Chrome Web Store approval in under 24 hours and maintained 100% production uptime while iterating on cross-browser collision bugs.

React TypeScript TailwindCSS Chrome Extension development Convex REST APIs Payment Integration Subscription Billing

IT Compliance Associate

KPMG Ghana

Feb 2023 - May 2023 (3 months)

Executed IT/compliance engagements by analyzing client data systems and delivering audit-ready reports to senior stakeholders under strict deadlines. Streamlined client onboarding documentation workflows and produced executive-ready presentations of technical findings.

IT Compliance Audit Reporting Documentation Stakeholder Management Regulatory Compliance Executive Presentation

Co-Founder

Webblabs

Jan 2022 - Jan 2023 (1 year)

Co-founded Webblabs, delivering websites and e-commerce platforms for local businesses. Combined SEO strategy, performance optimisation, and client communication to drive measurable growth outcomes.

SEO Strategy E commerce Development Website Development Performance Optimization Client Communication Requirements Gathering Delivery Management Shopify

NOC Engineer

Geoquaye Limited

Nov 2021 - Jan 2023 (1 year 2 months)

Monitored and maintained telecom/IT infrastructure, triaging, resolving, and escalating incidents within SLA windows. Built KPI dashboards and implemented escalation protocols that sustained service continuity, achieving zero SLA breaches during tenure.

Network Operations Center (NOC)Incident Response SLA Management KPIs Monitoring IT Service Continuity

Site Access Coordinator

American Tower Corporation

Oct 2020 - Nov 2021 (1 year 1 month)

Coordinated nationwide telecom site access across multi-stakeholder environments by managing concurrent service requests and compliance requirements at scale. Owned end-to-end incident logging and reporting pipelines, delivering operational compliance reports with zero documentation gaps across audits and reviews.

Pipeline Reporting Stakeholder Management Audit Support Operational Reporting

Education

Degrees, certifications, and relevant coursework

NCC Education (University of Greenwich)

Level 5 Diploma in Business Information Technology, Business Information Technology

Completed a Level 5 Diploma in Business Information Technology (Ofqual-regulated 600/3049/5) via NCC Education (University of Greenwich) at IPMC College of Technology in Ghana.