Edward Zimba

I’m interested in the position of a Human Resources Manager, and I’m currently working for Client Care Solutions adhering to Zamtel Limited as a Customer Care Consultant on a Special Social Media and Internet Desk. I deliver first class customer care services, dealing with high profile customers and all aspects of customer related queries.

Over the last 3 plus years, I have built excellent customer care attributes that result in increased team productivity and customer satisfaction. In my roles, I consistently handle customer complaints while also helping to highlight ways to improve and meet the company’s KPI’s.

With my proven ability to deliver high quality customer service and my strong de-escalation and problem solving skills, I’m confident I would make a significant contribution to your organization. I’m motivated to work in a challenging and motivating environment where I can keep learning and improving.