EDWARD MOABELO

Coordinated and managed the entire onboarding process for new hires, from offer acceptance to full integration into the organization. Served as the first point of contact for customers, providing timely and professional assistance via phone, email, and live chat.

Maintained accurate records of all client interactions and updates via Salesforce CRM. Facilitated a smooth and successful onboarding experience for customers, ensuring their long-term success with Babble Cloud.

Utilized Service Now Ticketing system and collaborated with team members to resolve complex customer issues. Oversaw and facilitated a seamless onboarding experience for new employees, ensuring successful integration into the company.

Managed new starter induction and training, ensuring agreed training plans for support specialists were implemented. Provided regular feedback and updates to the Customer Services Manager on all aspects of support delivery.

Provided FTTH and FTTB support, along with VoIP technical support. Recorded incidents and service requests, ensuring timely resolution and proper documentation.

Provided after-hours support for a data center, assisting clients with remote requests such as rebooting routers, switches, and servers. Monitored and maintained all Data Centre critical infrastructure to ensure uptime.

Pursued an Honours degree in Computer Sciences, focusing on advanced topics within the field. Studies are currently on hold due to funding constraints.

Completed an Advanced Diploma in Information Resources Management, specializing in Information Technology and ITIL frameworks. Gained expertise in managing IT resources and services.

Obtained a Diploma in Information Technology, covering fundamental concepts and practical skills in IT. Developed a strong foundation in various IT domains.