Edvin Deda
@edvindeda
Restaurant and hotel owner at BALBI 34, managing staff, reservations, menus, and hotel operations in Saranda.
ItalyWhat I'm looking for
At BALBI 34 in Saranda, I manage restaurant and hotel operations, including staff recruitment and training, shift organization, and reservations.
I plan the restaurant menu and help ensure compliance with licensing, hygiene, and health and safety requirements. I also welcome customers and handle enquiries and complaints.
At REFINITIV, I worked as a Data Analyst, providing expertise in data storage structures, data mining, and data cleansing. I also responded to customer complaints and trained new starters.
My experience includes customer service at FORCONTACT and restaurant management at BICU. I studied Modern Languages and Cultures at the University of Genoa, and completed portfolio management studies and financial markets training at the University of Gdansk.
Experience
Work history, roles, and key accomplishments
Restaurant and Hotel Owner
Balbi 34
Mar 2021 - Present (5 years 7 months)
Owned and managed a restaurant and hotel, overseeing staff recruitment, training, and supervision. Handled reservations, menu planning, compliance, and customer relations.
Customer Service Representative
Forcontact
Nov 2021 - Jun 2022 (7 months)
Provided answers to customer questions, processed orders and payments, and managed B2B orders and shipping. Analyzed customer data and made account changes.
Data Analyst
Refinitiv
Nov 2016 - Jun 2020 (3 years 7 months)
Provided expertise in data storage structures, data mining, and data cleansing. Responded efficiently to customer complaints and trained new starters.
Manager
Bicu
Apr 2010 - Mar 2015 (4 years 11 months)
Coordinated daily restaurant operations, responded to customer complaints, organized shifts, and controlled operational costs.
Education
Degrees, certifications, and relevant coursework
University of Gdansk
Portfolio Management, Portfolio Management
2018 - 2018
Completed portfolio management training at the University of Gdansk in 2018.
Science High School
High School Diploma, Science
2003 - 2007
Grade: 78/100
Science high school diploma with a final grade of 78/100.
University of Genoa
Bachelor's Degree, Modern Languages and Cultures
Bachelor's degree in Modern Languages and Cultures, with focus on English and Spanish for enterprise and tourism.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Salary expectations
Social media
Job categories
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