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Edu EstradaEE
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Edu Estrada

@eduestrada

Customer Success Manager at Autodesk, helping customers adopt PIX & Flow Capture and improve media workflows.

United States
Message

At Autodesk, I manage Customer Success for PIX & Flow Capture. My work builds on experience supporting customers and shaping media workflows across production and post-production.

At PIX System, I directed Client Success, working to improve the customer experience, drive product adoption and retention, and surface product trends for Product and Engineering. Before that, I managed accounts, identifying expansion opportunities, negotiating renewals, and guiding client workflows and rollouts.

At United Nations Children's Fund, I managed media production infrastructure at New York HQ and developed technical guidelines and workflows. Earlier, I shot, wrote, and produced advocacy content and news material for distribution to partners and broadcasters worldwide.

Through Inland Productions, I produced documentaries, commercials, and corporate communications videos, from research and scripting through production and post-production. I also bring hands-on experience in video production, editing, media asset management, SAN administration, and LTO backup.

Experience

Work history, roles, and key accomplishments

Autodesk logoAU
Current

Manager, Customer Success PIX & Flow Capture

Mar 2024 - Present (2 years 8 months)

Worked as Manager, Customer Success PIX & Flow Capture at Autodesk.

PS

Director, Client Success

PIX System

Oct 2021 - Apr 2024 (2 years 6 months)

• Oversight of the Client Success division.
• Work individually with CS team members to Identify capacity, performance, and strengths.
• Define and optimize the customer experience based on use case and product features and capabilities.
• Drive customer outcomes, product adoption, and customer retention.
• Work cross-functionally with internal and external stakeholders to ensure customer success

PS

Senior Account Manager

PIX System

May 2021 - Oct 2021 (5 months)

Identifying expansion opportunities within our enterprise campaigns, forecasting projections, negotiating renewals and service orders, leading rollouts and defining client workflows with our current toolset.

PS

Account Manager

PIX System

Apr 2017 - May 2021 (4 years 1 month)

Managing campaigns and building client relations. Providing workflow consultation, enterprise rollout strategies and onboarding guidance.

PS

Account Coordinator

PIX System

Sep 2015 - Apr 2017 (1 year 7 months)

Workflow consultation, client on boarding, system admin and product troubleshooting.

United Nations Children's Fund logoUF

Video Technology Director

United Nations Children's Fund

Mar 2011 - Aug 2015 (4 years 5 months)

• Managed the media production infrastructure at New York HQ.

• Responsible for planning, installing and maintaining the video production infrastructure and network.

• Established technical guidelines, developed workflows for the organization and provided technical support to productions in country offices around the world.

United Nations Children's Fund logoUF

Communications Specialist

United Nations Children's Fund

Jun 2004 - Feb 2011 (6 years 8 months)

Shooting, writing and producing advocacy content and news material on a variety of topics dealing with UNICEF’s global mandate for distribution to partners and broadcasters worldwide.

IP

Founder / Creative Director

Inland Productions

Jan 2007 - Jan 2011 (4 years)

• Produced a number of projects including documentaries, commercials and corporate communications videos.
• Provided services that ranged from research and scripting to production and post-production.

Clients included EUE Screen Gems, Société Générale, Latin Warner, Mega Channel and Telemundo.

ER

Camera/Editor

ERT

Jan 2003 - Jan 2008 (5 years)

• Shot and edited news pieces for ERT (Hellenic Broadcasting Corporation) out of their New York Bureau covering news worthy events throughout the continental USA and abroad.

LC

Photographer / Digital Archivist - NY World Trade Center Memorial

Lower Manhattan Development Corporation

Mar 2003 - Jan 2004 (10 months)

Created a digital photography studio that interfaced with proprietary software designed to track, document and archive all entries to the World Trade Center Memorial Competition.

WL

Installation and Restoration Artist

Watanabe Studios Ltd.

Jun 2001 - Sep 2001 (3 months)

Installer of renowned minimalist-conceptualist artist Sol Lewitt's work. Trained on the techniques and methodology used to reproduce and install Sol Lewitt's wall drawings and paintings.

Education

Degrees, certifications, and relevant coursework

Florida International University logoFU

Florida International University

US

United Nations Department of Safety and Security

United Nations Advanced Security in the Field

Sep 2007

SI

San Francisco Art Institute

Master of Fine Arts (MFA), New Genres

1998 - 2000

Video Installation and Perfomance

Tech stack

Software and tools used professionally

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