Eduardo User
@eduardouser6
I’m a Senior technical support engineer specializing in Salesforce and DocuSign API integrations, debugging end-to-end issues.
BrazilWhat I'm looking for
I’ve spent 12 years in technical support roles where the job was actually to figure things out. At DocuSign, I spent over two years on Salesforce integration cases, tracing Apex debug logs and tearing apart REST and SOAP payloads to help customers move forward.
Before that, I built and customized Salesforce solutions as a consultant, then strengthened my troubleshooting toolkit at Microsoft by writing Python and PySpark to reproduce Azure Databricks ETL pipeline failures. I’m comfortable with ambiguous problems where the answer is not in the documentation.
More recently, I’ve owned end-to-end investigations across integration layers using Grafana and Datadog, handled on-call monitoring shifts, and coordinated resolution with SRE squads. I also authored knowledge base articles to reduce repeat escalations and improve resolution speed across the team.
Experience
Work history, roles, and key accomplishments
Investigated partner-facing API failures end-to-end by analyzing Grafana logs and Datadog, identifying root causes across integration layers and coordinating resolution with SRE teams. Validated transaction discrepancies across currencies and managed operator integrations across multiple environments while handling production anomaly alerts and escalations.
Owned escalated Salesforce integration cases by debugging end-to-end failures, analyzing JSON payloads, and validating fixes in the customer context. Authored knowledge base articles to reduce repeat escalations and used JavaScript/TypeScript to replicate and verify client-side and middleware integration issues.
Diagnosed Spark job bottlenecks using Spark UI metrics and cluster logs, resolving data connectivity failures across Azure Data Lake, Key Vault, and SQL services. Wrote Python and PySpark scripts to automate diagnostics and reproduce ETL/ELT pipeline failures, and advised on Delta Lake architecture and compute optimization.
Traced Apex debug logs and REST/SOAP API payloads to isolate and resolve Salesforce integration failures across managed packages and Lightning components. Reproduced complex issues using DevTools and payload analysis, bridged resolution with engineering, and served as a technical SME for DocuSign Salesforce managed packages.
Salesforce Consultant
Brq Digital Solutions
Sep 2019 - Jan 2022 (2 years 4 months)
Designed and implemented custom Salesforce solutions across Sales Cloud and Service Cloud for enterprise clients. Built SOQL queries for business intelligence dashboards, and debugged Apex automations and Lightning components to support business reporting and workflows.
Technical Support Lead
Nexcore Tecnologia
Aug 2014 - May 2019 (4 years 9 months)
Led and mentored a team of technical support specialists, managing SLA adherence and owning escalated customer issues. Implemented process improvements based on support metrics to increase team efficiency and improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Centro Universitário Internacional UNINTER
Master of Science in Computer Engineering, Computer Engineering
Completed an M.S. in Computer Engineering at Centro Universitário Internacional UNINTER in 2022.
Centro Universitário Internacional UNINTER
Associate's Degree in Cyber Defense & Security Management, Cyber Defense & Security Management
2019 - 2021
Earned an Associate’s Degree in Cyber Defense & Security Management at UNINTER from 2019 to 2021.
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
Interested in hiring Eduardo?
You can contact Eduardo and 90k+ other talented remote workers on Himalayas.
Message EduardoFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
