At EZ Marketing, I support customers in English by phone, follow structured call flows, and ask questions to identify their needs. I handle objections, clarify information, and record customer details while following company procedures.
As a Technical IT Intern at Municipality of Jaguarão, Brazil, I supported users with everyday computer, hardware, and basic network issues. I diagnosed problems, explained solutions, and maintained equipment inventories and internal records.
At Federal University of Pelotas (UFPel), I supported academic meetings and administrative routines as a PET Physics Scholar. I also led English-language academic activities and presented seminars and educational workshops.
Earlier, as a Healthcare Receptionist – Youth Apprentice at Municipality of Jaguarão, Brazil, I welcomed patients and visitors, provided front-desk and telephone service, and organized documents. I’m studying for a Bachelor of Physics at Federal University of Pelotas (UFPel), with a focus on computational research and data analysis.
