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Eduard Materano

@eduardmaterano

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Customer service specialist at VD ASESORES C.A. who improved policy renewal processes and used HubSpot CRM.

Venezuela

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What I'm looking for

I'm looking to bring my customer support experience to a high-performing bilingual agent role or a specialized virtual assistant position.

At VD ASESORES C.A., I handled customer service and call-center work for policy renewals, keeping customer satisfaction a priority. I also served as a bilingual point of contact, helping facilitate agreements with customers and reinsurers.

I used HubSpot CRM to track and segment customer information, improving data quality. By listening carefully, I helped customers resolve questions about coverage and build trust in the brokerage.

At DATCOM SERVICES C.A., I resolved more than 50 customer interactions per day with a high First Contact Resolution rate. I was also promoted to coordinate purchasing, where I optimized procurement of supplies and technical equipment to support service continuity.

Experience

Work history, roles, and key accomplishments

Atención al Cliente y Call Center

VD Asesores C.A

Oct 2023 - Sep 2025 (1 year 11 months)

Provided customer service and call center support for policy renewals, acting as a bilingual point of contact and using HubSpot CRM for tracking and segmentation.

Customer Service Call Center Policy Renewal Bi lingual HubSpot Active Listening Communication Skills

Especialista en Atención al Cliente y Coordinador de Compras

Datcom Services C.A

Nov 2022 - Sep 2023 (10 months)

Resolved over 50 daily interactions with high First Contact Resolution, and optimized procurement of supplies and technical equipment to ensure operational continuity.

Customer Service First Contact Resolutions Communication Skills Problem Solving Procurement Coordination