Ednie User

I lead hospitality and workplace experience across multi-site resort operations, combining guest programming, workforce strategy, and financial oversight. As Dual Property General Manager at Depe Dene Lakeside Resort and The Juliana Resort, I oversee 150+ accommodations and 85+ employees.

I build service standards, operating procedures, events, and employee initiatives that strengthen consistency and engagement. I also lead seasonal recruitment, administer J1 and H2B programs, manage vendor partnerships, and maintain guest satisfaction scores above 90%.

At The Great Escape Lodge at Six Flags, I directed resort and waterpark operations across Front Office, Housekeeping, Aquatics, Maintenance, Guest Services, and F&B coordination. I improved operating margins by 15% through labor optimization, service-model redesign, and cost-control initiatives.

My background also includes HR operations for a 450+ employee remote workforce at Pantheon Inc., as well as leadership roles with Kimpton and Marriott. I bring a practical, people-centered approach to premium service delivery, operational performance, and culture-driven leadership.