At Avelon Med, I manage simultaneous digital projects for B2B healthcare clients, including doctors, clinics, and other health professionals. I identify client needs and goals, align expectations with service delivery, and communicate results.
I analyze performance indicators and look for opportunities to improve project delivery. I also use artificial intelligence and digital tools to optimize processes.
At Home Angels, I managed a portfolio of more than 40 families, handling contracts, negotiations, and ongoing client needs. I also led more than 120 employees and organized processes to maintain service quality and continuity.
At CEMIG, I coordinated more than 30 operational teams and managed quality, productivity, and performance indicators. I contributed to the agency moving from eighth to first place in Minas Gerais’s performance ranking.
