Open to opportunities

Edilia Sosa

@ediliasosa

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Bilingual special education paraprofessional dedicated to student success.

United States

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What I'm looking for

I seek a role that allows me to utilize my bilingual skills in education, fostering a supportive environment for students while continuing to grow professionally.

As a dedicated Paraprofessional in Special Education, I leverage my bilingual proficiency to support young learners in developing their English language skills. My role involves preparing engaging materials and lesson plans tailored to the needs of pre-k students, ensuring a nurturing and effective learning environment. I take pride in creating a curriculum that encompasses reading, math, and language arts, while also focusing on essential self-control skills.

In my previous experience as a Home Loan Specialist at Bank of America, I managed sensitive homeowner accounts, providing crucial information on loan modifications and ensuring clients received the best possible service. My background in customer service at Apple Inc. further honed my ability to communicate effectively and resolve issues promptly, enhancing customer satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Current

Paraprofessional Special Education

Current

Frisco ISD

Sep 2022 - Present (2 years 8 months)

Utilized bilingual proficiency to facilitate English language acquisition for pre-kindergarten students in a 1:11 classroom ratio. Developed and implemented a comprehensive curriculum encompassing reading, math, language arts, and self-control skills, while also collecting data for student placement and ensuring student safety.

Bilingualism Curriculum Development Data Collection Student Safety Academic Instruction

Home Loan Specialist

Bank of America Corporate

Nov 2009 - Present (15 years 6 months)

Managed homeowner accounts, providing information on refinanced or modified home loans and assisting with loan modifications to meet payment needs. Handled highly sensitive personal information, processed payments over the phone, and provided crucial support to homeowners to prevent foreclosure.

Account Management Customer Service Payment Processing Financial Services

Customer Service Representative

Apple Inc

Sep 2008 - Present (16 years 8 months)

Provided comprehensive customer support via email, chat, and phone, troubleshooting technical issues for iPhone and iTunes accounts. Utilized bilingual skills for international communications and performed sales analytics to recommend improvements, contributing to increased sales.