edd santoni
@eddsantoni
Multidisciplinary AI engineer and analyst driving automation and NLP solutions.
United StatesWhat I'm looking for
I am an AI engineer and systems analyst with extensive experience deploying NLP and generative AI solutions, alongside strong background in automation, testing, and systems administration.
At Wells Fargo I combine automation and manual testing with ITSM and HRSD administration, publishing NLU models and integrating virtual agents using deep learning architectures to improve intent recognition and entity extraction.
Previously I led AI testing and engineering for Google search features at Qualitest, built tracking tools with SQL, Python and JavaScript that cut defect resolution time by 25%, and delivered localization QA in French.
My project management and GIS work supporting Apple and earlier roles at Amazon and other organizations emphasize process optimization, root-cause analysis and cross-functional leadership that drive measurable performance improvements.
Experience
Work history, roles, and key accomplishments
WFManaged system administration, incidents, ITSM/CSM/HRSD processes and KPI tracking while implementing GENAI solutions and publishing NLU models leveraging deep learning architectures to improve intent recognition and entity extraction.
Lead French AI Engineer
Qualitest
Aug 2022 - Aug 2023 (1 year)
Led end-to-end testing for Google Search features, engineered tracking tools with SQL, Python and JavaScript to reduce defect resolution time by 25%, and delivered French localization QA while managing AI project lifecycles and risk mitigation.
Project Manager, GIS Analyst
Welocalize
Jun 2021 - Aug 2022 (1 year 2 months)
Managed software testing and development projects for Maps (GIS), led a global team to improve map bug detection by 15%, conducted root cause analyses and optimized workflows to reduce labor by 20%.
French Teacher
Alliance Française of Orlando
Mar 2019 - Jun 2020 (1 year 3 months)
Designed curriculum and implemented summer programs, taught phonetic pedagogy and advanced French courses, and managed student matriculation to improve language outcomes.
AMProject Manager
Amazon
Dec 2017 - Jul 2018 (7 months)
Managed stakeholder communication and Agile product workflows for AI virtual agent projects, led weekly scrums and drove process optimization and risk mitigation across cross-functional teams.
Project Manager
Managing Australian Destinations
Dec 2016 - Aug 2017 (8 months)
Conducted internal and external cost analyses and implemented measures that significantly improved profit margins.
Project Manager
Atlantic Group
Aug 2014 - Dec 2016 (2 years 4 months)
Improved service productivity by 25% while reducing headcount by 10% through process optimization and resource planning.
Education
Degrees, certifications, and relevant coursework
UPUniversity of Texas at El Paso
Bachelor of Arts, Linguistics
2004 - 2008
Completed a Bachelor's degree in Linguistics focusing on language structure and analysis.
TCTexas A&M University–Corpus Christi
Marine Science
2002 - 2004
Completed a marine internship involving hands-on fieldwork and research support in marine science.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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