Open to opportunities

Eddie Alanza

@eddiealanza

Message

I’m driven by curiosity and a passion for growth.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to grow my skills and contribute positively to a team.

My name is Eddie Manalo Alanza Jr., a 21-year-old professional based in San Fernando Pampanga. I am highly motivated and eager to learn, grow, and adapt in a dynamic work environment. Although I am new to this specific role, I am confident in my ability to quickly pick up new tools, follow instructions, and deliver reliable results.

I have experience in customer service and virtual assistance, having worked as a Call Center Agent and Customer Service Representative. My positive attitude and professional work ethic drive me to contribute effectively to any team. I am particularly excited about opportunities that allow me to expand my skills and gain valuable experience in the virtual assistance field.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Sirius Global Solutions

Jun 2023 - Present (2 years 2 months)

Addressed customer concerns and provided solutions to ensure a positive customer experience. Collaborated with team members to achieve departmental goals and improve service quality.

Customer Service Communication Conflict Resolution CRM Software Active Listening

Service Crew

Mcdonalds - Telabastagan

Mar 2023 - Jun 2023 (3 months)

Provided excellent customer service in a fast-paced environment, ensuring customer satisfaction. Assisted with food preparation and maintaining cleanliness standards.

Customer Service Food Preparation Teamwork Communication Time Management

Call Center Agent

Elite Leads BPO

Aug 2021 - Mar 2023 (1 year 7 months)

Handled inbound and outbound calls, resolving customer inquiries and complaints efficiently. Maintained accurate records of customer interactions and transactions.

Call Center Operations Customer Service Communication Problem Solving Data Entry

Education

Degrees, certifications, and relevant coursework

POTRERO NATIONAL HIGH SCHOOL

Accounting in Business Management, Accounting in Business Management

Completed a comprehensive curriculum in Accounting in Business Management, gaining foundational knowledge in financial principles and business operations. Developed skills in managing accounts and understanding economic landscapes relevant to business.

DON HONORION VENTURA STATE UNIVERSITY

B.S. Civil Engineering, Civil Engineering

Pursued a Bachelor of Science in Civil Engineering, focusing on the principles and practices of civil infrastructure. Acquired knowledge in design, construction, and maintenance of physical and naturally built environments.