Open to opportunities

Eddah Mwangi

@eddahmwangi

Administrative support professional at Mastercon Ltd who handled customer service, office operations, and M-Pesa transactions.

Kenya

Message

At Mastercon Ltd, I provided administrative and customer support across in-person and digital channels, helping clients with service guidance, technical issues, and online applications.

I handled M-Pesa and cash transactions, maintained office records and filing systems, and trained new staff on customer service standards and internal procedures.

At Kenya Commercial Bank (KCB), I supported budget holders, prepared spending reports, and reconciled departmental expenses. I also trained branch staff on a new procurement system.

Experience

Work history, roles, and key accomplishments

CyberAttendant

Mastercon Ltd

Aug 2024 - Dec 2025 (1 year 4 months)

Delivered comprehensive administrative and customer support services, managing client inquiries, scheduling, and service delivery across digital platforms and in-person interactions. Handled financial transactions including M-Pesa and cash processing, and trained new staff on customer service standards.

Customer Service Office Administration Scheduling Payment Processing M Pesa Cash Handling Social Media Management WhatsApp Email Management Training Mentorship Filing System Office Equipment Maintenance

Finance Business Performance Intern

Kenya Commercial Bank (KCB)

Sep 2023 - Dec 2023 (3 months)

Managed departmental schedules and coordinated timelines to ensure on-time completion of reports and financial deliverables. Prepared detailed monthly and quarterly spending reports with analysis and commentary for senior stakeholders.

Financial Reporting Budget Monitoring Excel Data Analysis Reconciliations Administrative Support Stakeholder Communication Training