Ebere Nwaimo

I am a dedicated Sales Support Specialist with hands-on experience in WordPress support, customer service, account management, and digital marketing. I focus on clear communication, timely follow-up, and practical solutions that keep customers satisfied and products selling.

As a freelance Virtual Assistant and Customer & Sales Support professional, I handled email and chat support, conducted Zoom onboarding calls, managed CRM records, and supported billing inquiries. I assisted small business owners with WordPress site updates, plugin management, and troubleshooting to maintain site performance and usability.

I drive measurable results through lead generation, email campaigns, and proactive customer engagement — increasing repeat purchases by 35% and customer engagement by 45% in recent roles. I create sales support materials, FAQs, and guides to simplify onboarding and reduce friction for clients and teams.

I hold certifications in website development, SEO, digital marketing, data entry, and accounting fundamentals, and I bring a practical, customer-first approach to every engagement. I seek roles where I can grow client relationships, improve retention, and contribute to scalable sales and support processes.