Eamonn Bright

Led Knowledge Management governance and best practice implementation across BT Business Digital. Consulted with internal stakeholders, onboarded new clients, and ensured effective knowledge lifecycle management within ServiceNow.

Designed and documented end-to-end business processes, supported by detailed procedures and training materials.

Developed operational procedures and supported product launches through incubation and training delivery.

Supervised site operations and supported team activities.

Assisted with messenger duties and internal communications.

Managed inbound services commercial activities.

Designed and delivered internal system training.

Managed internal postal services and mail distribution.

Completed the NEBSM Diploma in Supervisory Management at Newham College of Further Education.