I am looking for a job that utilizes my skills in IT and challenges me every day. I am eager to be a part of a team that makes a difference. I thrive in a remote environment and would like to find a position that allows me to work from home.
Looking for a job
Dylan Lafave
@dylanlafave1
Technical support specialist at Davin Healthcare who managed support for proprietary healthcare staffing software and developed user documentation.
United StatesWhat I'm looking for
At Davin Healthcare, I provided technical software support to users of proprietary healthcare staffing software and managed a remote technical support team.
I diagnosed software bugs, tested software changes, and reported results to developers. I also wrote help and software documentation for technical and non-technical audiences.
I managed the company’s Microsoft 365 environment, hardware needs, and Zendesk ticketing and chat. My work also included MFA configuration, cybersecurity, and maintaining confidentiality consistent with HIPAA standards.
In my current role at Crisafulli Brothers Home Services, I provide customer service and coordinate salespeople’s daily schedules. I also bring experience with computer repair, software testing and QA, SQL querying and reporting, and support tools including Jira, Slack, Zoom, and Zendesk.
Experience
Work history, roles, and key accomplishments
CS
Current
Sales Coordinator/Customer Success Representative
Crisafulli Brothers Home Services
Feb 2026 - Present (8 months)
Provided exceptional customer service to a diverse clientele, handled sensitive customer information, and managed dispatching and coordination of sales people's daily schedules.
DH
Technical and Software Support Lead
Davin Healthcare
May 2018 - Jan 2026 (7 years 8 months)
Managed a remote technical support team for proprietary healthcare staffing software, provided in-depth technical support, and managed all company hardware and Microsoft 365 environment.
Education
Degrees, certifications, and relevant coursework
SUNY Albany
Bachelor of Arts, Literature and Film
Bachelor of Arts in Literature and Film from SUNY Albany.
Hudson Valley Community College
Associates, Liberal Arts
Associates in Liberal Arts from Hudson Valley Community College.
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
60k-80k USD
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