Dylan LaFave

I’m a highly motivated technical and software support professional who loves working with technology and solving complex problems. I thrive in high-pressure environments and adapt quickly to the ever-changing world of information technology.

As a Technical and Software Support Lead, I managed a remote technical support team for custom-made healthcare staffing software. I wrote and developed help/software documentation to assist and train both technical and non-technical end users. I also made detailed notes of the testing process, often recreating bugs to present to developers, then triaged issues to the relevant developers while troubleshooting alongside them to drive fixes.

I supported a remote company of 60+ employees while managing the Microsoft 365 environment, including Intune and Microsoft MDM. I bring extensive experience with Zoom, Slack, asset databases, and remote desktop software, along with a strong customer service foundation.

Alongside my technical role, I’ve helped manage multiple high-profile customers as a Brokerage Account Specialist, demonstrating the ability to multitask and solve complex problems efficiently. That blend of customer focus and technical troubleshooting is the way I consistently deliver reliable support and continuous improvement.