Looking for a job

Dustin Lubinger

@dustinlubinger

Message

IT support and systems analyst at Fidelity Investments who automated reporting with Power Automate and Power BI.

United States

Message

At Fidelity Investments, I lead end-user support for QRI business users, monitor production incidents, and work with engineering teams to review incidents and improve service.

I developed Power Automate flows and Power BI dashboards to automate reporting and reduce manual effort, and I perform database updates to support QRI processes.

As a Senior Agile Tools Analyst & Admin at Fidelity Investments, I administered Jira, Jira Align, Confluence, and Smart Intake. I led Jira Align onboarding for 100+ squads across 20 product areas.

Earlier, as a System Engineer at Fidelity Investments, I supported IIS environments with over 300 internal websites and provided 24/7 production support. I also maintained Windows and Apache environments and coordinated change activities.

Experience

Work history, roles, and key accomplishments

Current

Principal Systems Services and Support Analyst

Current

Fidelity Investments

Jan 2023 - Present (3 years 10 months)

Led end-user support for QRI business users, ensuring high-quality service and timely incident resolution. Monitored and prioritized production incidents based on SLA, urgency, and business impact, and developed Power Automate flows and Power BI dashboards to automate reporting.

Power Automate Power BI Incident Management SLA Management Database Management Onboarding Leadership

Capstone Contributor

Fidelity Investments

May 2026 - Jun 2026 (1 month)

Selected for a competitive leadership program focused on enterprise strategic priorities. Collaborated with cross-functional peers and senior leaders to design and deliver a capstone initiative addressing regional business challenges.

Leadership Cross Functional Collaboration Business Analysis Presentation Skills Emotional Intelligence Stakeholder Engagement

Senior Agile Tools Analyst & Admin

Fidelity Investments

Jan 2022 - Dec 2023 (1 year 11 months)

Administered enterprise agile tools including Jira, Jira Align, Confluence, and Smart Intake. Guided teams in evolving agile practices and tool adoption, and streamlined squad reporting via interactive dashboards.

Jira Jira Align Confluence Smart Intake Agile Dashboarding Reporting

System Engineer

Fidelity Investments

Jan 2018 - Dec 2022 (4 years 11 months)

Supported IIS environments with over 300 internal websites and provided 24/7 production support. Mentored interns and scrum masters, fostering agile practices and team development.

IIS Windows Apache Production Support Mentorship Agile Jira Scrum

Team Lead Volunteer Project

Fidelity Investments

Jul 2022 - Oct 2022 (3 months)

Managed client communications and led website redesign initiatives. Analyzed pain points and coordinated vendor recommendations, and delivered a revamped website with technical support and documentation.

Client Communication Website Redesign Vendor Management Technical Support Documentation Office 365