Duduzile Jele
@duduzilejele
Client-focused SaaS Delivery & Product Specialist with 7+ years' experience.
What I'm looking for
I am a dedicated SaaS Delivery & Product Specialist with over 7 years of experience in leading end-to-end implementations and onboarding for fintech and enterprise clients. My expertise lies in managing complex projects, gathering requirements, and ensuring seamless go-lives. I have a proven track record of building strong client relationships and driving adoption from startups to Fortune 100 companies. My proactive and detail-oriented approach has consistently ensured long-term client success.
In my recent role as a Product Manager at Interop.io, I led product management for third-party integration solutions, successfully launching products to over 50,000 users. I identified key gaps in integration solutions and executed product strategies that improved user satisfaction by 40%. My experience also includes leading digital transformation initiatives at Aviva PLC, where I enhanced operational efficiency and regulatory compliance, and co-founding the Women in IT London Network to advance diversity initiatives.
Experience
Work history, roles, and key accomplishments
Product Manager
Interop.io
Mar 2022 - Dec 2023 (1 year 9 months)
Led product management for third-party integration solutions at a capital markets fintech startup, managing over 11 integrations. Successfully launched products to over 50,000 users, driving user adoption and operational efficiency. Collaborated cross-functionally to enhance product features and market expansion.
Senior Business Analyst
Aviva PLC
Sep 2018 - Jan 2022 (3 years 4 months)
Led digital transformation initiatives to enhance operational efficiency and compliance. Managed high-impact projects using agile methodologies, improving processes and securing funding for strategic initiatives. Co-founded the Women in IT Network to promote diversity in technology.
Engagement Manager
Eze SS&C
May 2015 - Sep 2017 (2 years 4 months)
Managed end-to-end client implementations of the Eze Order Management System, driving business transformation for hedge funds. Achieved 100% client satisfaction through effective training and support, while standardizing processes to improve efficiency across multiple deployments.
Market Data Engineering Analyst
Bank of America Merrill Lynch
Jul 2014 - Jul 2014 (0 months)
Assisted in market data engineering tasks, contributing to data management and analysis projects during a summer internship.
Tax and Accounting Technology Intern
Thomson Reuters
Jul 2013 - Aug 2013 (1 month)
Supported technology initiatives in tax and accounting, gaining exposure to software solutions and client needs during a summer internship.
Technology Intern
Goldman Sachs
Apr 2012 - May 2012 (1 month)
Participated in technology projects, gaining insights into financial systems and software development during an internship.
Education
Degrees, certifications, and relevant coursework
City University
Short Course, Programming
2020 -
Completed a short course in Python Programming to enhance programming skills and knowledge in software development.
University of Bristol
Bachelor of Engineering (B.Eng. Hons), Aerospace Engineering
2010 - 2014
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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