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Dubravka Juroš

@dubravkajuro

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Experienced operations manager with a focus on organizational excellence.

Croatia

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What I'm looking for

I am looking for a dynamic environment that fosters growth and innovation.

I am Dubravka Juroš, a dedicated professional with a robust background in operations management and business analysis. With a Master’s degree in International Economic Studies from the University of Maastricht, I have cultivated a strong analytical mindset that complements my extensive experience in various managerial roles. My recent position as Head of CEO Office at TT Hotels Croatia has honed my skills in streamlining processes and ensuring operational efficiency.

Throughout my career, I have successfully navigated complex environments, leading teams in financial operations, compliance, and strategic planning. My tenure at CMS Reich-Rohrwig Hainz Rechtsanwälte GmbH as a Senior Business Controller and Compliance Officer allowed me to develop expertise in business analysis, reporting, and budgeting. I am passionate about driving organizational excellence and fostering efficient workflows, and I am eager to leverage my skills to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Head of CEO Office

Current

TT Hotels Croatia d.o.o., TUI GROUP

Jan 2024 - Present (1 year 5 months)

As Head of CEO Office, I oversee legal and general affairs, ensuring smooth operations and strategic alignment within the organization. My role involves streamlining processes and enhancing operational efficiency.

Office Management Strategic Planning Process Improvement Project Management Operations Management Financial Operations

Operations Manager

PHOENIX CONTACT CENTER d.o.o.

Jan 2023 - Feb 2023 (1 month)

Managed operations for the contact center, focusing on optimizing workflows and improving service delivery. Led a team to enhance customer satisfaction and operational efficiency.

Operations Management Team Leadership Workflow Optimization Customer Service Performance Metrics Process Improvement Staff Training

Senior Business Controller

CMS REICH-ROHRWIG HAINZ RECHTSANWÄLTE GmbH

Jan 2017 - Jan 2022 (5 years)

Oversaw business analysis and compliance, focusing on reporting, budgeting, and AML/KYC processes. Ensured financial integrity and regulatory compliance across operations.

Business Analysis Compliance Financial Reporting Budgeting AML KYC Risk Management Data Analysis

Assistant to the Management Board

VEČERNJI LIST d.o.o.

Jan 2007 - Jan 2018 (11 years)

Provided comprehensive support to the management board, including financial analysis, calendar management, and project coordination. Improved processes and facilitated communication across business units.

Financial Analysis Project Coordination Calendar Management Process Improvement Business Planning

Corporate Strategy

SIEMENS d.d.

Jan 2005 - Apr 2007 (2 years 3 months)

Developed and controlled corporate strategies, focusing on market transparency and competition analysis. Provided internal reporting and management briefings to support strategic decision-making.

Strategic Development Market Analysis Risk Management Competitive Analysis

Broadcast Coordinator

RTL Hrvatska d.o.o.

Jul 2004 - Sep 2004 (2 months)

Coordinated broadcast operations and managed the Traffic Department, ensuring quality control and continuity planning for various media productions.

Quality Control Team Management Operations Management

Customer Acquisition

ASIA TRADE CENTRE GmbH

Jan 2003 - Jan 2004 (11 months)

Engaged in customer acquisition and correspondence, contributing to business development efforts in a part-time capacity.

Customer Acquisition Business Development Sales Support Communication Skills

Internship - International Economics

GERMAN INSTITUTE OF ECONOMIC RESEARCH (DIW)

Jan 2001 - Mar 2001 (2 months)

Assisted in research at the International Economics department, gaining valuable insights into economic analysis and policy evaluation.

Data Analysis Research Assistance

Internship - Market Research

CROATIAN NATIONAL BANK

Jan 2001 - Mar 2001 (2 months)

Conducted market research to support the department's initiatives, enhancing understanding of economic trends and financial markets.

Market Research Data Collection Financial Markets

Research Assistant

UNIVERSITY OF MAASTRICHT

Jan 2001 - Mar 2001 (2 months)

Supported faculty research in economics, contributing to academic projects and gaining experience in research methodologies.

Research Methodologies Data Analysis Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Maastricht

Master of Economics, International Economic Studies

1998 - 2004

Studied International Economic Studies with a focus on Money & Banking track. Completed a thesis on Financial Integration in Eastern Europe, Evidence from Saving-Investment Correlations.