Dragos Hirtop

Coordinate a team and track daily delivery against defined KPIs. Manage team schedules and resources, report weekly Power BI results to senior management, and escalate blockers while coaching team members.

Coordinate onboarding for new team members and deliver structured training. Perform root-cause analysis for below-target KPI performance, plan improvement actions, track progress in Power BI, and document training processes/SOPs.

Reviewed and processed content within structured workflows under strict SLAs. Maintained a 98% accuracy KPI on high-volume, deadline-driven work and identified process gaps with recommendations to cross-functional teams.

Planned and ran a go-to-market project for the EVO car model launch, defining scope and campaign plans and tracking delivery. Coordinated with sales and dealership stakeholders, managed social media and paid campaigns and events, and supported sales growth from 0–1 to ~13 units per month over six months.

Led and coordinated steward teams across sports events, concerts, galas, tournaments, nightclubs, and corporate events. Recruited and onboarded daily contractors, planned shift coverage and assignments, coordinated safety/compliance with law enforcement and organizers, negotiated pricing, and resolved on-site issues during multi-day events.

Coordinated activities for a national festival with 300,000+ attendees. Managed vendor communications and issue resolution, handled event budgeting and invoice issuance, and tracked tasks and deadlines across multiple teams to deliver on schedule.

Supported a senior manager on an enterprise software implementation project. Managed project documentation and stakeholder communication, rebuilt a client CRM database for data accuracy/integrity, and created user guides and process documentation.

Bachelor’s degree in Economics, Marketing & Management at UniPegaso (online), expected June 2027.

High school diploma focused on Economics at ITE Luigi Di Savoia in Rieti, Italy.