Looking for a job

Doris Kesi

@doriskesi

I support customers and front-office operations through CRM, administrative coordination, and first-line ICT troubleshooting.

Kenya

Message

What I'm looking for

I'm looking for a customer care, customer experience, front-office, or support role where I can use CRM, administrative, and ICT skills to resolve inquiries, maintain accurate records, and deliver professional service.

I've supported customer relations, front-office operations, and ICT users at KMFRI/KCDP, responding to inquiries, maintaining accurate records, and resolving or escalating technical issues.

At the Technical University of Mombasa and KenGen, I managed high-volume inquiries, administrative documentation, data verification, ERP records, and first-line hardware, software, and network support.

Experience

Work history, roles, and key accomplishments

ICT Intern / Customer Relations Management Support / Front Office

Kenya Marine and Fisheries Research Institute (KMFRI) / KCDP

Aug 2014 - Dec 2014 (4 months)

Supported customer relations and front-office activities, responding to inquiries and providing professional assistance to visitors, staff, and stakeholders. Provided ICT user support, resolved basic hardware, software, and network issues, and maintained accurate records.

Front Office Support ICT Support Troubleshooting Records Management Data Entry Documentation

Admin Assistant / Front Office – Work Programme

Technical University of Mombasa (TUM) – Procurement & Suppli

Jan 2013 - Jun 2014 (1 year 5 months)

Served as primary front-office support contact for students, academic staff, suppliers, and external visitors. Managed high-volume telephone, email, and face-to-face inquiries, maintained procurement and administrative records using Sage Accpac ERP, and handled sensitive information with confidentiality.

Front Office Support Customer Service Data Entry Document Verification Filing Microsoft Office Google Workspace

ICT Officer Attachment

KenGen Company

Sep 2013 - Dec 2013 (3 months)

Delivered responsive first-line ICT support to users experiencing hardware, software, and local network issues. Diagnosed technical root causes, executed solutions or escalations, and maintained technical documentation and incident logs.

ICT Support Troubleshooting Hardware Software Networking Documentation Incident Management